Frequently Asked Questions
🛍️ Shopping & Products
Q: What kinds of products do you carry?
A: We carry a curated mix of comfort clothing, wellness and self-care items, pet products, journals, home goods, and select premium resale finds. Everything we offer is chosen with one goal in mind — helping you feel good.
Q: Are your items new or pre-owned?
A: Most of our inventory is brand new. However, we have a small collection of pre-owned items. Any pre-owned or resale items are clearly noted in the product listing with a condition description. Please review our condition guide found in our help section on the website.
Q: Are your branded or premium items authentic?
A: Absolutely. All premium and branded items are carefully sourced and verified. If you have questions about a specific item, reach out before purchasing — we're happy to help.
Q: Do you restock sold-out items?
A: Some items are limited quantities, especially resale finds. New arrivals are added regularly, so check back often or follow us on social media to stay in the loop!
✏️ Personalization
Q: How do I personalize an item — or order it without personalization?
A: Great question! Some of our items come with sample wording already shown on the product image. Here's what to do:
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To personalize: Simply replace the sample wording with your own text in the customization field before adding to cart. What you type is exactly what will be printed on your item.
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To order without personalization: Delete the sample wording from the customization field and leave it blank. If the sample text is not removed, it will print on your item exactly as shown.
Not sure what to do? Feel free to reach out before placing your order and we'll walk you through it!
📦 Orders & Shipping
Q: Does the price of an item include shipping?
A: Shipping is not included in the item price, but we keep it simple and affordable! Orders under $35 have a flat shipping fee of just $7.99. Orders $35 and over ship free — so you always know exactly what to expect at checkout.
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days. Standard delivery is usually within 5–10 business days after shipment.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also log into your account to view your order status anytime.
Q: Can I cancel or change my order?
A: Orders can be cancelled or modified within 24 hours of placement, as long as they haven't shipped yet. Email us right away at shop@teatreasuresresale.com and we'll do our best to help.
🌍 International Orders & Customs
Q: Do you ship internationally?
A: Yes! Please see our shipping policy for rates, processing and delivery times.
Q: Will I be charged customs or import fees?
A: International orders may be subject to customs duties, VAT, or import taxes depending on your country's regulations. These fees are set by your local government and are not collected by TE&A Treasures. We are unable to predict or cover these charges.
Q: Who is responsible for customs fees?
A: The recipient is responsible for all customs duties, taxes, and brokerage fees. If you're unsure what fees may apply, we recommend contacting your local customs office before placing your order.
Q: What if I refuse my package due to customs fees?
A: If a package is refused or returned due to unpaid customs fees, we are unable to issue a refund for the original shipping cost. Return shipping fees may also be deducted from any eligible refund.
Q: Will my order be delayed at customs?
A: Customs processing times vary by country and are outside of our control. If your order is delayed beyond the estimated delivery window, please check with your local customs office before contacting us.
Q: Do you mark packages as "gifts" to avoid customs fees?
A: No. We are required by law to accurately declare the contents and value of all international shipments. We cannot falsify customs declarations.
↩️ Returns & Refunds
Q: What is your return policy?
A: We want you to love what you ordered. If something isn't right, contact us within 30 days of delivery and we'll get your return taken care of. Items must be unused and in original condition.
Q: What if my item arrives damaged or incorrect?
A: We sincerely apologize if that happens! Please email us within 48 hours of delivery with a photo and your order number, and we'll make it right promptly.
🐾 Pet Products
Q: Are your pet products safe?
A: Yes! We carefully select pet items with your furry family members' safety and comfort in mind. Product details and materials are listed on each item page. When in doubt, feel free to ask us!
💳 Payments & Promotions
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, Shop Pay, and other available payment options at checkout.
Q: Do you offer discounts or promotions?
A: Yes! We run seasonal sales and special promotions. Subscribe to our newsletter or follow us on social media to be the first to know about deals.
Still Have Questions?
We'd love to hear from you — don't hesitate to reach out!
