FAQs

Frequently Asked Questions

🛍️ Shopping & Products

Q: What kinds of products do you carry?
A: We carry a curated mix of comfort clothing, wellness and self-care items, pet products, journals, home goods, and select premium resale finds. Everything we offer is chosen with one goal in mind — helping you feel good.

Q: Are your items new or pre-owned?
A: Most of our inventory is brand new. However, we have a small collection of pre-owned items. Any pre-owned or resale items are clearly noted in the product listing with a condition description. Please review our condition guide found in our menu on the website. 

Q: Are your branded or premium items authentic?
A: Absolutely. All premium and branded items are carefully sourced and verified. If you have questions about a specific item, reach out before purchasing — we're happy to help.

Q: Do you restock sold-out items?
A: Some items are limited quantities, especially resale finds. New arrivals are added regularly, so check back often or follow us on social media to stay in the loop!

✏️ Personalization

Q: How do I personalize an item — or order it without personalization?
A: Great question! Some of our items come with sample wording already shown on the product image. Here's what to do:

  • To personalize: Simply replace the sample wording with your own text in the customization field before adding to cart. What you type is exactly what will be printed on your item.
  • To order without personalization: Delete the sample wording from the customization field and leave it blank. If the sample text is not removed, it will print on your item exactly as shown.

Not sure what to do? Feel free to reach out before placing your order and we'll walk you through it!

📦 Orders & Shipping

Q: Where do you ship?
A: We currently ship to addresses in the United States only. We do not offer international shipping.

Q: Does the price of an item include shipping?
A: Shipping is not included in the item price, but we keep it simple and affordable! Orders under $35 have a flat shipping fee of just $7.99. Orders $35 and over ship free — so you always know exactly what to expect at checkout.

Q: How long does shipping take?
A: Orders are typically processed for prep quality checks within 1–3 business days. Standard delivery is usually within 5–10 business days after shipment.

Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also log into your account to view your order status anytime.

Q: Can I cancel or change my order?
A: Orders can be cancelled or modified within 24 hours of placement, as long as they haven't shipped yet. You can cancel via your customer account or email us right away at shop@teatreasuresresale.com and we'll do our best to help.

↩️ Returns & Refunds

Q: What is your return policy?
A: We want you to love what you ordered. If something isn't right, you can initiate a return or cancel an eligible order directly through your account. Simply log in, navigate to your order history, and select the order you'd like to return or cancel. Follow the on-screen prompts to complete your request — no need to contact us first. Items must be unused and in original condition.

Q: What if my item arrives damaged or incorrect?
A: We sincerely apologize if that happens! Please email us within 48 hours of delivery with a photo and your order number, so that we can evaluate the issue and make it right.

🐾 Pet Products

Q: Are your pet products safe?
A: Yes! We carefully select pet items with your furry family members' safety and comfort in mind. Product details and materials are listed on each item page. When in doubt, feel free to ask us!

💳 Payments & Promotions

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, Shop Pay, and other available payment options at checkout.

Q: Do you offer discounts or promotions?
A: Yes! We run seasonal sales and special promotions. Subscribe to our emails or follow us on social media to be the first to know about deals.

Still Have Questions?

We'd love to hear from you — don't hesitate to reach out!