Shipping & Returns

.Shipping Policy

Thank you for shopping with TE&A Treasures! We’re committed to getting your order to you as quickly and safely as possible.

Where we ship
We currently ship to addresses in the United States only. We do not offer international shipping.

Processing time
Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the following business day.

Shipping rates and delivery estimates
Standard shipping is $7.99, or free on orders of $35 or more. Estimated delivery is 5–10 business days. Express shipping is available at checkout for $45 for our preowned items only.

  • Estimated delivery dates are a guide, not a guaranteed arrival date.
  • Weather, carrier disruptions, holidays, and high shipping volumes may cause delays.
  • Tracking updates may take time to appear after a shipping notification is sent.

Lost/delayed/damaged packages

  • If your delivery is delayed or tracking stops updating, please contact us with your order number so we can help investigate.
  • If your order arrives damaged, please contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue.
  • If tracking shows “delivered” but you haven’t received your package, please check around your delivery location and with household members, then contact us for assistance.
  • We’ll review delivery issues with the supplier or carrier and communicate the next steps.

Email us at shop@teatreasuresresale.com or use our contact page.

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Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Self-Serve Returns & Cancellations You can initiate a return or cancel an eligible order directly through your account. Simply log in, navigate to your order history, and select the order you'd like to return or cancel. Follow the on-screen prompts to complete your request — no need to contact us first.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the order number.

We offer free returns and exchanges. Return shipping is on us — once your return is accepted, we will provide a prepaid return label at no cost to you.

To start a return, you can also contact us at shop@teatreasuresresale.com. Please note that returns will need to be sent to the following address: 701 Market Street, Suite 110 PMB1029, St. Louis, MO 63101. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@teatreasuresresale.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or not in the condition described, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have using our prepaid return label, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at (314) 329-8641 or email shop@teatreasuresresale.com

We reserve the right to refuse returns that do not meet the above conditions.

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Contact Information

Trade name: TE&A Treasures

ph: (314) 329-8641

Email: shop@teatreasuresresale.com

Physical mail address: TE&A Treasures Company, 701 Market St, Ste. 110 PMB1029, Saint Louis MO 63101, United States